View your order, follow delivery, request cancellation or returns, and get help choosing eyewear.
From order to delivery
- Order receivedOrder placed; payment status appears on your private page.
- PreparationPreparation follows the policy below and any required prescription approval.
- Courier collectionDispatch is confirmed when the courier collects the parcel.
- In transitRapidShyp courier updates and delivery estimate.
- DeliveryThe courier confirms delivery.
Sunglasses and ready-made spectacles, computer glasses and reading glasses dispatch the next calendar day after order confirmation. Prescription or custom lenses need 3 calendar days of preparation before dispatch. Custom lens preparation starts after prescription and fitting approval. RapidShyp transit time is added after preparation.
Open your private order page below for your actual progress. A shipping label alone does not confirm courier collection.
Find your order
Guest buyers can receive a private link at the email used at checkout. You do not need to create an account.
Ask before you buy or get general help
Cancellation requests are accepted before dispatch. Request a return or replacement within 7 calendar days after delivery. No return or replacement fee applies. Requests are reviewed before collection, replacement or refund. Read the shipping, cancellation and returns policy.
Quick help
Payment failed or money was deducted
Check your order payment status first. If money was deducted but the order is unpaid, contact support with your order number and transaction reference before paying again. Never share your card number or OTP.
Choosing a frame or lenses
Check the dimensions and lens information on the product page. Send us the product name and your question for help with size, fit or lens options. Prescription and fitting requirements need review before fulfilment.
Delivery and tracking
Your private order page shows the shipment updates recorded by our team and a courier tracking link when available. A shipping label alone does not mean the courier has collected your order.
Cancellation, return or refund
Open your order page to submit a request. Cancellation is available before dispatch. Request a return or replacement within 7 calendar days after delivery. No return or replacement fee applies. Requests are reviewed before collection, replacement or refund. Support reviews requests and confirms return instructions. A cancellation request does not itself issue a refund.