Last updated: 30 October 2026
Returns and replacements · Refunds · Cancellation · Delivery · Support
7-day returns and replacements
You can request a return for a refund or a replacement within 7 calendar days after delivery. No return or replacement fee applies. Contact hello@eyemonk.com or use order support with your order number, the item and your preferred resolution.
We use the delivery date recorded for your order in India Standard Time. Your request must reach us by the end of the seventh calendar day after that date. A pickup scheduled after this deadline does not invalidate a request made in time. If the recorded delivery date is wrong, contact us so we can check it.
For a change-of-mind return, keep the eyewear unused, unmodified and complete with the supplied accessories and packaging where reasonably available. Please contact us before sending anything back. We will provide return instructions and arrange a reverse pickup where available, or explain the return alternative and cover the approved return postage. Do not send a parcel to the office without return instructions.
If your order arrives damaged, defective or incorrect, tell us what happened and include photographs where reasonably available. We will assess the issue and arrange the appropriate replacement or refund without an additional charge. An unboxing video is not compulsory. The standard return window does not remove rights or remedies available under Indian consumer protection law.
Replacement availability depends on stock. We will confirm the replacement item and its dispatch estimate. If it is unavailable, you may choose an available alternative without an unapproved additional charge, or a refund for the returned item.
Custom prescription lenses
The same 7-day request window applies to custom prescription eyewear. Include the concern with the frame, prescription or lens fitting in your request. We may compare the returned pair with your approved prescription and fitting details to determine the appropriate replacement, remake or refund. Do not change your prescription solely to resolve a product issue without appropriate eye-care advice.
Refunds
We will confirm receipt of your return and review its condition. Our target is to complete the review within 2 business days after receipt. If further assessment is required, we will explain what is being checked and provide an expected resolution date.
For an approved refund, we initiate the refund within 2 business days after approval, using the original payment method wherever supported. Your bank or payment provider may take additional time to credit it. We will provide the refund reference and the available status. Contact us if the provider’s stated credit period has passed.
The refund is based on the amount actually paid for the returned item, including applicable tax and its share of any order discount. There is no return fee. We will explain a partial-order refund calculation before completing it. We do not replace a refund with store credit without your agreement where a monetary refund is due.
If the original payment route is unavailable or a refund fails, support will verify the issue and arrange an appropriate alternative. Never share a card PIN, password, OTP or full card details to receive a refund.
Cancellation
You can request cancellation before dispatch through order support or by emailing your order number to hello@eyemonk.com. We will check the order and confirm its cancellation status. An order that has already been handed to the courier uses the return or replacement process after delivery.
A shipping label or tracking number alone does not mean the parcel has been dispatched. If we cancel an order that you have paid for, we will refund the cancelled amount. Approved cancellation refunds are initiated within 2 business days, with bank or provider credit time additional.
Shipping and delivery in India
Delivery is free to serviceable addresses in India. International shipping is not currently offered. Check your PIN on the product page and recheck the complete order and delivery address at checkout. Availability and arrival estimates can change with the parcel, destination and courier.
Ready-made eyewear is prepared for dispatch on the next calendar day after order confirmation. Custom prescription lenses require 3 calendar days of preparation after both order confirmation and prescription and fitting approval. A mixed order uses the longest preparation period unless we agree separate shipments with you.
Preparation time is followed by courier transit time. A custom order awaiting prescription or fitting approval cannot have a confirmed arrival date. We will confirm the relevant estimate after review. Pre-order dates are tentative; booked shipments use the courier’s latest available estimate.
Tracking progresses from order confirmation and preparation to courier collection, transit and delivery. If a delivery attempt fails, an address needs correction, or a parcel is delayed, damaged or missing, contact support. We will check the shipment and explain the next step. Please ensure the delivery address and phone number are accurate.
Customer support
Eye Monk is operated by Grand Monk. For an order, cancellation, return, replacement or refund, use order support or email hello@eyemonk.com. You can also contact us through the contact page. Include your order number, but do not send payment passwords, OTPs or full card information.
Business days mean Monday to Friday, excluding applicable public holidays. Calendar-day periods include weekends. Nothing in this policy limits rights that cannot lawfully be excluded.